We transform needs into
customized solutions
CLAIMS ADMINISTRATOR
We manage claims comprehensively as third-party administrators (TPA). Our focus is on risk management through cost containment, readjustments, and direct negotiations with suppliers. We maintain strategic alliances with global networks, guaranteeing preferential pricing and savings opportunities.
We are registered and approved as a Delegated Claims Administrator ('DCA') of Lloyd's of London.
Cost optimization
In all negotiations and pricing with our suppliers, we were able to optimize cost containment, thanks to the high volume of services managed.
Risk management and audit
We have a cross-functional team focused on assessing and channeling services provided, improving processes, providing assistance, and developing customized reports.
Case management
We follow each case from beginning to end. In addition, we generate online reports with service and satisfaction indicators.
Contact center
Our multinational and multilingual Contact Center offers personalized service, managing all our clients calls with professionalism and efficiency.
Professionals with experience in detailed review of the services provided. Leave everything in our hands!
WE SPECIALIZE IN COST CONTAINMENT
These savings are applied well before an invoice is generated to facilitate review and avoid unnecessary expenses. This is achieved by:
- Service management according to technical specifications of the insurance or corporate client.
- Patients and medical centers communications with our health.
- Logistics according to patients’ needs, avoiding unnecessary services and hospital attendance.
- Pre-approved agreements with suppliers.
These savings are disclosed in the final invoice for services rendered:
- Various alliances between suppliers providing discounts on the final invoice.
- Negotiations with hospitals through specialized personnel and suppliers.
- Detailed audit of medical bills identifying cost overruns.
CUSTOMIZED CASE MANAGEMENT PROGRAMS
- We are flexible with our commercial partners’ proposals: we listen to their alternatives for cost control and reduction, which are implemented without affecting the quality of our service.
- We follow the development processes of the local health system.
- Coordination and control for cost reduction are the responsibility of health professionals:
1. Constant medical intervention regarding treatments or health plan, focusing on the patient's wellbeing and avoiding unnecessary treatments or examinations.
2. Clear objectives with each patient that allow for long-term healthcare cost containment.
OWN BRANDING AND EFFICIENT MANAGEMENT
We provide tools to develop your own brand of assistance and travel insurance products, allowing you to manage agents and sales efficiently.
MARKET STRATEGIES AND FULL COVERAGE
We develop strategies for you to explore and take advantage of market benefits. Our specialized contact center manages services including full coverage insurance.
CUSTOMERS FROM VARIOUS SECTORS
Our offering is aimed at various sectors, such as travel agencies, tourism portals, hotel chains, tourism wholesalers, and tourist areas, offering clear and concrete proposals to enhance their service solutions
Categories for travel product portfolio development for our white labels
PLANS FOR TRAVELERS
Travel by days
Aimed at those who travel for a specific number of days, that is, traveling for short periods of time, especially for tourism, business, or pleasure.
Annual multi-trip
Aimed at people who travel frequently and to various destinations.
Long student stay
Designed for users who wish to stay for more than 60 days outside of their country of origin and up to 365 days.
ADDITIONAL PLANS
CORPORATE
Ideal for companies with executives who are constantly traveling. Set and pre-paid number of days.
UPGRADES
Additional benefits for people who wish to increase their coverage or access to a benefit not included in the regular plan. Note: Applies to day trips only.
OTHER
Plans according to clients’ needs and expectations.