Specializing in risk management and
travelers’ assistance administration.
WHO ARE WE?
We are a North American company, part of the HAS Group, with more than 24 years of experience specializing in travel assistance, risk management (TPA) and cost containment.
Our quality is closely linked to the effective and efficient work we do together with our clients. We develop customized, flexible and innovative products, becoming a strategic ally focused on providing solutions.
24
YEARS IN THE MARKET
+120
COMPANIES TRUST US
850.000
SERVICES PROVIDED PER YEAR
700
COWORKERS
1.6
M
MILLION CONTACT CENTER COMMUNICATIONS PER YEAR
600.000
SUPPLIERS WORLDWIDE
40
IT DEVELOPMENTS IN THE ASSISTANCE SECTOR
Our Global Presence
Explore our 10 offices and contact centers strategically located around the world.
At WTA by HAS, we provide a broad portfolio of products for international clients. Currently, more than 100 companies worldwide rely on our services. With the support of more than 600,000 suppliers, we ensure exceptional worldwide coverage.
Our team
The success and growth of WTA by HAS is based on our multidisciplinary, specialized, and multilingual team. Thanks to their skills and talents, our company sets trends in the market.
The innovation and the portfolio of services we offer are the result of our professional team’s efforts, always ready to provide creative and effective solutions.
International Medical
Coverage of Excellence
Upon receiving a request for assistance, our professional medical team at WTA by HAS assesses the risk level and urgency to recommend the most appropriate treatment. We optimize available resources and guarantee patient satisfaction.
With a solid experience in Telemedicine services worldwide, we are here to take care of your customers, wherever they are.
Integral service
Our mission is to support our clients anywhere in the world, in any situation, every step of the way.
We establish direct and close bonds that reflect our corporate values: security and trust.
We are here to provide benefits and optimized service when our clients’ customers need it most.
Permanent Assistance
We provide excellence of service, which is evidenced by our stringent assessment and systematic control processes.
We perform quality control checks of services rendered, generating NPS statistics
97% of our calls are answered within 6 seconds. Our missed calls are less than 1.45%
Evaluation to suppliers to ensure the best service
We respond quickly and efficiently to unforeseen events, managing service costs successfully. Find out how we do it and ask for advice now!
Supplier network
We have a network of specialists, medical centers, hospitals, air, and ground ambulance services, dentists, funeral homes, among others.
Our provider department has multilingual representatives, available 24/7 and specializing in research, management, and control of the network.
A network of experts capable of rising to the occasion and assisting travelers on an ongoing basis.
- General medicine in the doctor's office and at home.
- Various medical specialties.
- Clinics, medical centers, and hospitals.
- Air and ground ambulance services.
- Helicopter rescues.
- Funeral homes.
- Rescues in critical situations.
- Veterinary services.
- Home assistance.
- Roadside assistance.
At World Travel Assist we work responsibly to manage suppliers for any type of service required.
We ensure greater territorial access for the management of the direct global network.
ACCREDITATIONS AND CERTIFICATIONS
